Preparing for Your Appointment
Scheduling Your Appointment
You can call us at (508) 996-3731 to request an appointment, or use PetDesk to request non- urgent appointments. Due to extremely high call volume we are booking Wellness visits 3-6 weeks out from the time you call. For sick patients we do have sooner appointments, however we may not have appointments the same day you call. Please call us if you have a concern about your pet so we can get you in as soon as possible.
We are open for wellness, sick and urgent care appointments. Our wellness appointments are booking out 3-6 weeks. For scheduling routine surgeries and dentals we are scheduling 4-10 weeks out.
Our phones will be turned on at 8:30 am every morning and will be turned off at 6 pm. Due to high call volume, there are times during the day that all of our lines are busy. We apologize for the inconvenience and we appreciate your patience. If you are calling about scheduling an annual wellness exam or non-urgent appointments you can contact us through PetDesk. You can also text non-urgent questions to (508) 996-3731 and a client care team member will get back to you as soon as possible.
Connect with us through an app on your phone. PetDesk allows you to request appointments, get reminders, access your pet's vaccine history, and request prescription refills at your convenience. We will be able to confirm your appointments, let you know when your prescriptions are ready, and send messages to you. In this time of uncertainty, PetDesk gives you a convenient way to stay in control of your pet's health care. Just download the PetDesk app and be sure to use the email address we have on file for your pet's medical records when creating your account.
Cancellation Policy and Deposits
Anchor Animal Hospital has instituted a deposit policy due to the high volume of patients that require immediate medical attention. Your deposit secures your appointment spot. We understand that life can be busy, and things may change from the time of scheduling to your appointment time, however, we have many patients needing to be seen on a daily basis. Please call us as soon as possible if you need to cancel or reschedule your appointment.
We require more than 3 hours' notice to cancel or reschedule your appointment. Failure to give adequate notice could result in another sick patient not getting seen.
Deposits are required for all same-day urgent appointments, drop-off appointments, and any other appointment we are squeezing into the schedule. In addition, we will require deposits for multi-pet appointments due to the greater time of these appointments and the high volume of appointment requests we are receiving. The deposit will be no less than the exam fee and will apply to your bill at checkout. To receive your deposit back we need more than 3 hours notice that you will be unable to make your appointment. For morning appointments, we need a call the night before to receive a refund of your deposit. Less than 3 hours' notice is considered a did not show for the appointment and will result in the loss of the deposit amount.
If you no show for an appointment you will have to pay a deposit to reschedule your appointment. Repeated no shows may result in having to prepay for all appointments going forward.
Prescriptions and Pet Food
We have express pick-up for prescriptions from a locked box outside of the hospital and car-side delivery for food. We will be taking payments online, over the phone or car side.
We recommend for medications your pet is on long term that you pick up a 2-3 month supply. Also, we request 72 hours' notice for refills or medication requests.
We are here for you and your pet! Please reach out to us with questions or concerns.
Coming in for an Appointment the Fear Free Way
When you arrive for your appointment we ask that you wait in your car. Please text the number on the sign at your parking spot to let us know you are here. Our client care team will check you in and a technician will bring you and your pet in for your appointment.
We have signs at each parking spot with a number (508-593-1137) to text when you arrive for your appointment.
Please bring a cell phone to your appointment.
We are proud to be working towards our certification as a Fear Free Practice. Our goal is to reduce the stress and anxiety for our patients before, during, and after their appointment. Having a Fear Free veterinary appointment starts before you even leave home. Please click the links below to best prepare for your appointment.