COVID-19 Updates

In this time of uncertainty, we are here for you and your pet(s). We will keep you up to date with what is going on and how we can best help your pets. To protect our team and veterinarians  and ensure we continue to be here to provide veterinary care for your pets we require masks be worn in the building at all times.

At this time Massachusetts and Rhode Island are experiencing a surge in COVID-19 cases. The safety of our team, our clients, and our patients is our top priority. We are asking clients to check in through our curbside texting and wait in the car. At the time of the appointment a technician will come out to the car to bring you and your pet into the building.  Masks are required at all times in the building, if you do not have a mask we can provide one. We have reduced our hours to 8-6 Monday-Friday. We are closed on Saturday, Sunday and Major Holidays.

Phone Hours

Our phones will be turned on at 8:30am every morning and will be turned off from 12:30-2pm everyday. During the mid-day break we will have an option for emergencies or for clients with patients in the building to get through. Due to high call volume there are times during the day that all of our lines are busy. We apologize for the inconvenience and we appreciate your patience. If you are calling about scheduling an annual wellness exam or non-urgent appointments you can contact us through PetDesk.

PetDesk

Connect with us through an app on your phone. PetDesk allows you to request appointments, get reminders, access to your pets vaccine history, and request prescription refills at your convenience. We will be able to confirm your appointments, let you know when your prescriptions are ready and send messages to you. In this time of uncertainty PetDesk gives you a convenient way to stay in control of your pet's health care. Just download the PetDesk app and be sure to use the email address we have on file for your pet's medical records when creating your account.

In-Hospital Appointments, Surgeries, and Telemedicine 

We will be open for urgent and sick care appointments. We will be seeing limited wellness exams to ensure pets do not fall behind on their annual vaccines and wellness care, but we will be scheduling vaccine and wellness appointments 4-12 weeks out from the time you call. We will be able to perform limited surgeries on a case by case basis, including routine spays and neuters.

We do have the ability to do telemedicine for existing patients. This will allow our veterinarians to have a video conference with you, review any photos or videos you have of your pet's concern and get a complete history. In some cases, the veterinarian will be able to recommend treatment and prescribe necessary medication without your pet having to come into the hospital. If your pet does need to come into the hospital for further care the PetDesk Telehealth appointment will still provide the veterinarian information to be able to better treat your pet in the hospital.

Please note: Due to veterinary practice guidelines a telemedicine consultation can only be offered to patients who have been seen in the hospital in the past 12 months. For existing clients with a patient not seen in the past 12 months, we will offer tele-triage prior to an in-hospital exam. Tele-triage allows the veterinarian to get a medical history but we will not be able to give out medical advice until your pet has been seen in the hospital.

Scheduling Appointments, Deposits and Cancelation Policy

You can call us at 508-996-3731 to request an appointment. Due to extremely high call volume we are booking Wellness visits 4-12 weeks out from the time you call. For sick patients we do have sooner appointments, however we may not have appointments the same day you call. Please call us if you have a concern about your pet so we can get you in as soon as possible. You may also use PetDesk to request non- urgent appointments.

Anchor Animal Hospital has instituted a deposit policy due to the high volume of patients that require immediate medical attention. You deposit secures your appointment spot. We understand that life can be busy and things may change from time of scheduling to your appointment time, however we have many patients needing to be seen on a daily basis. Please call us as soon as possible if you need to cancel or reschedule your appointment. We require more than 3 hours notice to cancel or reschedule your appointment. Failure to give adequate notice could result in another sick patients not getting seen.

Deposits may be required to secure you appointment spot. The deposit will be no less than the exam fee and will come directly off of your bill.  In order to receive your deposit back we need more than 3 hours notice that you will be unable to make your appointment. For morning appointments we need a call the night before to receive a refund of your deposit. Less than 3 hours notice is considered a did not show for the appointment and will result in the loss of the deposit amount. Deposits are required for all same day urgent appointment, drop off appointments, and any other appointment we are squeezing into the schedule. In addition we will require deposits for multi-pet appointment due to the greater time of these appointments and the high volume of appointment requests we are receiving.

If you no show for an appointment you will have to pay a deposit in order to reschedule you appointment. Repeated no shows may result in having to pre pay for all appointments going forward.

Coming in for an Appointment

At this time we are doing curbside check in for all appointments. Please check in using the curbside texting number located on the signs in front of the building. Wait in your car until a technician comes to escort you into the building for your appointment. We are allowing 2 clients in the building during the appointment. Masks must be worn at all times when in the building.

We have signs at each parking spot with a number (508-593-1137) to text when you arrive for your appointment.

Please bring a cell phone to your appointment.

Prescriptions and Pet Food

We have express pick up for prescriptions from a locked box outside of the hospital and car side delivery for food. We will be taking payments online, over the phone or car side.

We recommend for medications your pet is on long term that you pick up a 2-3 month supply. Also, we request 72 hours notice for refills or medication requests. Please be aware that COVID-19 has cased supply interruptions for some medications and diets. We try our best to anticipate this, however we do not get advanced notice of backorders.

We are here for you and your pet! Please reach out to us with questions or concerns.