As we continue to transition to a new normal with COVID-19 we will keep you up to date with what is going on and how we can best help your pets. We adjust our protocols based on current CDC recommendations.
The safety of our team, our clients, and our patients is our top priority. We are allowing two clients in the building for appointments. If you are feeling unwell we ask that you let us know prior to your appointment so we can reschedule if needed. For urgent or sick appointments we can do a fully curbside appointment. Please let our team know so we can best help you and your pet. For medication pick-up, sample drop offs and technician appointment please check in through our curbside texting and wait in the car. For doctor visits you may check in through the curbside texting or come inside to check in. To limit the number of people in the lobby we may ask you to wait in the car until an exam room is available. When waiting in the lobby please keep all cats in carriers and all dogs on a short leash.
Our hours are 8-6 Monday-Friday. We are closed on Saturday, Sunday and Major Holidays.
Our phones will be turned on at 8:30am every morning and will be turned off at 6pm. Due to high call volume there are times during the day that all of our lines are busy. We apologize for the inconvenience and we appreciate your patience. If you are calling about scheduling an annual wellness exam or non-urgent appointments you can contact us through PetDesk. You can also text non-urgent questions to (508) 996-3731 and a client care team member will get back to you as soon as possible.
Connect with us through an app on your phone. PetDesk allows you to request appointments, get reminders, access to your pets vaccine history, and request prescription refills at your convenience. We will be able to confirm your appointments, let you know when your prescriptions are ready and send messages to you. In this time of uncertainty PetDesk gives you a convenient way to stay in control of your pet's health care. Just download the PetDesk app and be sure to use the email address we have on file for your pet's medical records when creating your account.
Appointments, Surgeries, and Telemedicine
We are open for wellness, sick and urgent care appointments. Our wellness appointments are booking out 3-6 weeks. For scheduling routine surgeries and dentals we are scheduling 4-10 weeks out.
We do have the ability to do telemedicine for existing patients. This will allow our veterinarians to have a video conference with you, review any photos or videos you have of your pet's concern and get a complete history. In some cases, the veterinarian will be able to recommend treatment and prescribe necessary medication without your pet having to come into the hospital. If your pet does need to come into the hospital for further care the PetDesk Telehealth appointment will still provide the veterinarian information to be able to better treat your pet in the hospital.
Please note: Due to veterinary practice guidelines a telemedicine consultation can only be offered to patients who have been seen in the hospital in the past 12 months. For existing clients with a patient not seen in the past 12 months, we will offer tele-triage prior to an in-hospital exam. Tele-triage allows the veterinarian to get a medical history but we will not be able to give out medical advice until your pet has been seen in the hospital.
Scheduling Appointments, Deposits and Cancelation Policy
You can call us at (508) 996-3731 to request an appointment. Due to extremely high call volume we are booking Wellness visits 3-6 weeks out from the time you call. For sick patients we do have sooner appointments, however we may not have appointments the same day you call. Please call us if you have a concern about your pet so we can get you in as soon as possible. You may also use PetDesk to request non- urgent appointments.
Anchor Animal Hospital has instituted a deposit policy due to the high volume of patients that require immediate medical attention. You deposit secures your appointment spot. We understand that life can be busy and things may change from time of scheduling to your appointment time, however we have many patients needing to be seen on a daily basis. Please call us as soon as possible if you need to cancel or reschedule your appointment. We require more than 3 hours notice to cancel or reschedule your appointment. Failure to give adequate notice could result in another sick patients not getting seen.
Deposits may be required to secure you appointment spot. The deposit will be no less than the exam fee and will come directly off of your bill. In order to receive your deposit back we need more than 3 hours notice that you will be unable to make your appointment. For morning appointments we need a call the night before to receive a refund of your deposit. Less than 3 hours notice is considered a did not show for the appointment and will result in the loss of the deposit amount. Deposits are required for all same day urgent appointment, drop off appointments, and any other appointment we are squeezing into the schedule. In addition we will require deposits for multi-pet appointment due to the greater time of these appointments and the high volume of appointment requests we are receiving.
If you no show for an appointment you will have to pay a deposit in order to reschedule you appointment. Repeated no shows may result in having to pre pay for all appointments going forward.
Coming in for an Appointment
For an appointment with a technician please check in through our curbside texting number posted in the parking lot. For visits with the doctor you may check in through the curbside texting or come in to check in. To limit the number of people and animals in the lobby we may ask you to wait in the car until an exam room is available. We are allowing 2 clients in the building during the appointment. Masks are optional but encouraged.
We have signs at each parking spot with a number (508-593-1137) to text when you arrive for your appointment.
Please bring a cell phone to your appointment.
Prescriptions and Pet Food
We have express pick up for prescriptions from a locked box outside of the hospital and car side delivery for food. We will be taking payments online, over the phone or car side.
We recommend for medications your pet is on long term that you pick up a 2-3 month supply. Also, we request 72 hours notice for refills or medication requests. Please be aware that COVID-19 has cased supply interruptions for some medications and diets. We try our best to anticipate this, however we do not get advanced notice of backorders.
We are here for you and your pet! Please reach out to us with questions or concerns.