In this time of uncertainty, we are here for you and your pet(s). We will keep you up to date with what is going on and how we can best help your pets.
As Massachusetts begins the process of reopening we are closely monitoring the situation. The safety of our team, our clients, and our patients is our top priority. At this time we are asking clients to check in through our curbside texting and wait in the car. At the time of the appointment a technician will come out to the car to escort clients into the building with the pet. At this time we are only one client in the building during an appointment. Masks are required at all times in the building. We have reduced our hours to 8-6 Monday-Friday. We are closed on Saturday, Sunday and Major Holidays.
Our phones will be turned on at 8:30am every morning and will be turned off from 12:30-2pm everyday. During the mid-day break we will have an option for emergencies or for clients with patients in the building to get through. Due to high call volume there are times during the day that all of our lines are busy. We apologize for the inconvenience and we appreciate your patience. If you are calling about scheduling an annual wellness exam or non-urgent appointments you can contact us through PetDesk.
Connect with us through an app on your phone. PetDesk allows you to request appointments, get reminders, access to your pets vaccine history, and request prescription refills at your convenience. We will be able to confirm your appointments, let you know when your prescriptions are ready and send messages to you. In this time of uncertainty PetDesk gives you a convenient way to stay in control of your pet's health care. Just download the PetDesk app and be sure to use the email address we have on file for your pet's medical records when creating your account.
In-Hospital Appointments, Surgeries, and Telemedicine
We will be open for urgent and sick care appointments. We will be seeing limited wellness exams to ensure pets do not fall behind on their annual vaccines and wellness care, but we will be scheduling vaccine and wellness appointments 4-12 weeks out from the time you call. We will be able to perform limited surgeries on a case by case basis, including routine spays and neuters.
We do have the ability to do telemedicine for existing patients. This will allow our veterinarians to have a video conference with you, review any photos or videos you have of your pet's concern and get a complete history. In some cases, the veterinarian will be able to recommend treatment and prescribe necessary medication without your pet having to come into the hospital. If your pet does need to come into the hospital for further care the TeleTails appointment will still provide the veterinarian information to be able to better treat your pet in the hospital.
Please note: Due to veterinary practice guidelines a telemedicine consultation can only be offered to patients who have been seen in the hospital in the past 12 months. For existing clients with a patient not seen in the past 12 months, we will offer tele-triage prior to an in-hospital exam. Tele-triage allows the veterinarian to get a medical history but we will not be able to give out medical advice until your pet has been seen in the hospital.
Coming in for an Appointment
Until further notice only one client will be allowed into the hospital during an appointment. Masks are required when in the building. Please check in using the curbside texting number located on the signs in front of the building. Wait in your car until a technician comes to escort you into the building for your appointment.
We have signs at each parking spot with a number (508-593-1137) to text when you arrive for your appointment.
Please bring a cell phone to your appointment. Be aware our doctors my call you using a cell phone with a different number. Some clients have had this phone call pop up as possible spam. If you pet is in the hospital please answer when an unknown number calls.
Prescriptions and Pet Food
We have express pick up for prescriptions from a locked box outside of the hospital and car side delivery for food. We will be taking payments online, over the phone or car side.
We recommend for medications your pet is on long term that you pick up a 2-3 month supply. Also, we request 72 hours notice for refills or medication requests. Please be aware that COVID-19 has cased supply interruptions for some medications and diets. We try our best to anticipate this, however we do not get advanced notice of backorders.
We are here for you and your pet! Please reach out to us with questions or concerns.